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FAQs

General FAQs

Is entry to Skylight free?
Yes, entry to Skylight is free. To take part in Croquet and Pétanque you have to pay a fee to book the court. You can do this on our booking page.

Is Skylight wheelchair accessible?
Yes, Skylight is accessible. Please note that we do not have working lifts. All guests in wheelchairs will be escorted up the car park ramps to the venue.

What if it rains?

We have two different covered areas outside on Level 11 to protect you from light rain and wind, if it really starts to rain, we can all run down to the covered level 9 where we have street food, two croquet courts, music and a bar.

Can I smoke at Skylight?
While you are able to smoke at Skylight, we kindly ask you to use the ashtrays provided.

Can I bring my pets?
Pets are welcome until 18:00 on Saturday and Sunday and solely at management’s discretion. Guidance dogs are always welcome.

Is Skylight appropriate for children?
We are happy for young ones to join their families on Saturday and Sunday afternoons, but Skylight is intended for an adult audience in the evenings.

Do you accept bookings?
We only accept bookings for groups larger than 10 people. To do this please contact us at info@skylightlondon.com, for groups larger than 50 people please contact Tobacco Dock at tdvlsales@tobaccodocklondon.com
We will only hold your table for 15 minutes, after that we will release it.


CROQUET FAQS

What type of croquet do you play?
Croquet at Skylight is meant to give you and your friends a chance for some competitive fun and a laugh. You will be given a briefing on-site about how to play “Skylight Rules” croquet – but you are of course welcome to do as you please for your booking. Instructions will be available on site.

How long do the games go for?
A round of croquet lasts 45 minutes. If you would like longer you may try and book back-to-back sessions on our booking page. All equipment is provided, but you will be asked to leave a credit card with the games master while you are using the equipment. Unreturned equipment will be charged at replacement value.

How many players per group is allowed?
For the best experience we recommend 4 players, but you can play with any number of players between 2 and 6.

What are the differences between the courts?
All courts are the same size. Court 1 is outdoors and Courts 2 and 3 are on our lower car park level.

When should I arrive?
Players must arrive a minimum of 15 minutes prior to your allocated game time and be ready to go 10 minutes before your start time. You will not be able to run over your allocated game time so if you start late, your game time will be reduced.

What if I can’t attend my allocated game time?
Unfortunately we are unable to change your allocated game time, however if you do arrive late we’ll do our very best to fit you in but we cannot guarantee this.

How do I book tickets?
Please visit our booking page, which will explain how to book tickets. You will need to bring your confirmation email on the day.

Can I book the games for an event?
Please contact tdvlsales@tobaccodocklondon.com for private hire and corporate events.

Can I book games on the day?
We highly recommend booking in advance as we are unable to guarantee availability on the day. However, if any courts are free, you may book on the day for the same fee.

Can I get a refund?
Unfortunately we cannot facilitate refunds on tickets unless an event is cancelled or Skylight is closed by management. All equipment is provided, but you will be asked to leave a credit card with the games master while you are using the equipment. Unreturned equipment will be charged at replacement value.


PéTANQUE FAqs

What are your Pétanque rules?
We play simple pétanque rules. Toss the jack, closest balls to the jack score points. You can play as many ends as you can during your session. Instructions will be available on site.

How long do the games go for?
Pétanque rounds last 30 minutes. If you would like longer you may try and book back to back sessions on our bookings page. All equipment is provided but you will be asked to leave a credit card with the games master while you are using the equipment. Unreturned equipment will be charged at replacement value.

How many players per group is allowed?
For the best experience we recommend 2 to 4 players (individuals or doubles).

When should I arrive?
Players must arrive a minimum of 10 minutes prior to your allocated game time. You will not be able to run over your allocated game time so if you start late, your game time will be reduced.

What if I can’t attend my allocated game time?
Unfortunately we are unable to change your allocated game time, however if you do arrive late we’ll do our very best to fit you in but we cannot guarantee this.

How do I book tickets? 
Please visit our bookings page, which will explain how to book tickets. You will need to bring your confirmation email on the day.

Can I book the games for an event?
Please contact tdvlsales@tobaccodocklondon.com for private hire and corporate events.

Can I book games on the day?
We highly recommend booking in advance as we are unable to guarantee availability on the day. However, if any courts are free, you may book on the day for the same fee.

Can I get a refund?
Unfortunately we cannot facilitate refunds on tickets unless an event is cancelled or Skylight is closed by management.